Refund Policy

At HazComFast, we stand behind the quality of our safety compliance platform. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting them. All payments are processed securely through Paddle.com Market Limited ("Paddle"), our authorized Merchant of Record.

We offer a comprehensive money-back guarantee for all new subscriptions. If you are not satisfied with HazComFast for any reason, you can request a full refund within 14 calendar days of your initial purchase date. This guarantee applies to: • First-time purchases of monthly or annual subscriptions • All subscription tiers (Starter, Pro, Fleet, and Enterprise) • Both individual and organizational accounts You will receive a complete refund of your subscription fees, no questions asked. This demonstrates our confidence in the value HazComFast provides to workplace safety professionals.

To initiate a refund request, please follow these steps: 1. Email our support team at support@hazcomfast.com 2. Include your account email address and order/transaction number 3. Provide a brief reason for your refund request (optional but helpful) Paddle, our Merchant of Record, issues the refund to the original payment method used for the purchase. Your bank may take 5-10 business days to show it.

To qualify for a refund under our 14-day guarantee, the following conditions must be met: • The refund request must be submitted within 14 calendar days of the original purchase date • The account must not have been used to violate our Terms of Service • Only the initial subscription payment is eligible; renewals after the first billing cycle are non-refundable • Refunds apply only to subscription fees; any third-party services or add-ons may have separate refund policies Accounts found to have been created for fraudulent purposes or with the intent to abuse our refund policy will not be eligible for refunds and may be denied, and the account may be suspended.

You maintain complete control over your subscription and can cancel at any time through the following methods: • Access your Account Settings dashboard and select "Cancel Subscription" • Email support@hazcomfast.com with your cancellation request • Contact Paddle customer support directly through your Paddle account Important cancellation terms: • Cancellations made within the 14-day guarantee period qualify for a full refund • Cancellations after the 14-day period take effect at the end of the current billing cycle • You will retain access to all features until the end of your paid period • No partial refunds are provided for unused time after the 14-day period • Annual subscriptions cancelled after 14 days will not receive prorated refunds

The following situations are not eligible for refunds: • Subscription renewals (automatic or manual) occurring after the initial 14-day period • Services already rendered or data storage fees for completed billing periods • Account suspensions or terminations due to Terms of Service violations • Refund requests submitted more than 14 days after the initial purchase • Third-party integrations or additional services purchased through external providers • Training sessions, consulting services, or custom implementation fees (when applicable) If you have questions about whether your situation qualifies for a refund, please contact our support team before proceeding with cancellation.

HazComFast uses Paddle.com Market Limited as our authorized Merchant of Record for all payment processing and subscription management. This means: • All payments are processed securely through Paddle's infrastructure • Refunds are issued by Paddle on behalf of HazComFast • Your payment information is stored securely by Paddle, not by HazComFast • Paddle handles all tax calculations, collection, and remittance • You may receive communications from Paddle regarding your subscription and billing For questions specifically related to payment processing, billing disputes, or transaction details, you may also contact Paddle support at https://www.paddle.com/support. However, for product-related refund requests, please contact HazComFast directly at support@hazcomfast.com.

HazComFast reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Continued use of our services following policy modifications constitutes acceptance of the updated terms. For significant changes that may affect existing subscriptions, we will make reasonable efforts to notify active customers via email at least 30 days before the changes take effect. Customers who do not agree with policy changes may cancel their subscription under the terms outlined above.

If you have any questions about this Refund Policy or need assistance with a refund request, our support team is here to help: Email: support@hazcomfast.com We are committed to ensuring your satisfaction and will work with you to resolve any concerns about your HazComFast subscription. Our goal is to provide exceptional value in workplace safety compliance, and your feedback helps us continually improve our platform.